Rumore stores as little about you as it can, and you can have what it does store deleted. The right path depends on who you are.
If you interacted with a business through Facebook or Instagram
Rumore may hold messages you sent a business through Messenger or Instagram, and comments you left on its posts. Two ways to have that deleted:
- Through Facebook. Open Settings & privacy → Settings → Apps and websites, find Rumore, and remove it (or use Off-Facebook activity controls). Facebook then sends us an automatic deletion request, and you get a confirmation code and a link back to this page to track it.
- By email. Write to privacy@rumore.ai and tell us which business you interacted with, so we can find the right records.
Either way, deletion completes within 30 days.
If you are a customer of a business that uses Rumore
The business you dealt with controls your data (contact details, appointments, conversations), and Rumore processes it on that business's behalf. Ask the business directly, or email us at privacy@rumore.ai and we will route the request and make sure it is honored. Rumore supports full export and erasure of any contact record.
If you run a business on Rumore
You can disconnect any integration (Google, Facebook, Instagram, WhatsApp, your CRM) from inside Rumore, which deletes the data that connection brought in and revokes its tokens within 30 days. To delete your whole account and everything in it, email privacy@rumore.ai from your account email.
What deletion covers
Deletion removes personal data from our production systems within 30 days of the request. Copies in encrypted backups age out on the backup rotation shortly after. Content already published on external platforms (a public Google review reply, a Facebook comment) lives on that platform and follows its rules, not ours.
The full picture of what we store and why is in our Privacy Policy.