# Review management for a business with no marketing team Review management in Rumore pulls the reviews from every source you connect into a single feed with one live rating, drafts a reply to each one in the language it was written in, and holds that reply until you approve it. A negative review is flagged the moment it lands, never hidden and never filtered out. A review arrives on a Tuesday afternoon, on a site nobody has logged into since the account was set up. Three weeks later someone finds it. By then a reply reads as odd rather than attentive, and the moment when it would have counted has gone. Multiply that by four sources and you have the actual shape of the job: not hard, just impossible to hold in your head. If you want to see where that leaves you before you connect anything, the [free reputation scorecard](https://www.rumore.ai/tools/reputation-scorecard) reads your Google rating and review count back to you from one search. One feed fixes the finding. It does not fix the writing, and the writing is where an evening goes: a reply specific enough to sound like a person takes longer than it looks, and there are usually several waiting. Rumore drafts each one from what your Location Profile already says, and leaves you the part only you can do. You decide whether it is true, and whether that is how you want to sound. The reply matters more than most owners expect, and not mainly for the person who wrote the review. It is read by the next customer, who is working out whether this is a business that pays attention. That is also why a negative review sits at the top of the list rather than at the bottom: it is the one that changes someone else's mind today. Most owners weighing this up have one other name on the shortlist. If that name is Birdeye, the [Birdeye alternative](https://www.rumore.ai/compare/birdeye-alternative) page sets the two products out side by side, with a source and a check date on every claim it makes about Birdeye. ## How it works 1. **Connect a review source** Google first, during setup, then Trustpilot, Yelp or Tripadvisor from the dashboard. Each is an authorisation screen or a business id, not an integration project. There is nothing to install and no developer involved. 2. **Everything lands in one feed** Reviews from every source are normalised to the same shape, so a four star on Trustpilot and a four star on Google sit next to each other and roll into one rating rather than four you have to average in your head. 3. **A reply is drafted for each one** Grounded in your Location Profile, written in the language of the review, and specific to what the reviewer actually said. Every review reply waits for you by default. You can put the thank-you replies to four and five star reviews on Autopilot once you trust them; one and two star replies always wait. 4. **You approve, edit or ignore** Nothing with your name on it posts before you say so. Where the source has no reply API, Rumore still writes the reply and hands you the text and the link, rather than pretending it can post it. ## Review sources you can connect today - Google Business Profile - Trustpilot - Yelp (read-only: no reply API) - Tripadvisor (read-only: no reply API) ## Questions ### Can Rumore reply to reviews on every site? No, and no tool can. Replying through software needs the site to publish a reply API, and not all of them do. Google and Trustpilot accept replies. Yelp and Tripadvisor do not, so those reviews are collected and the reply is written for you to post yourself. Where it cannot be sent from Rumore, the page says so instead of failing quietly. ### Does Rumore import my whole review history? It depends on the source, and it is worth knowing before you connect. Google and Trustpilot expose a real history. Tripadvisor's API plan returns only the most recent handful per listing, so there it is go-forward monitoring rather than a backfill. Your old Tripadvisor reviews stay where they are; new ones arrive. ### What happens when a one-star review lands? You see it immediately, at the top of the list, with a courteous reply already drafted for you to edit. That draft is never sent on its own, whatever else you have on Autopilot. A fast, gracious answer usually does more for how the business looks than the review did to hurt it. ### Do I have to reply to all of them? No, and it is worth saying so on a page selling review software. Replying to everything is a nice-to-have; replying to the negative ones, quickly, is the part that changes what the next customer thinks. If you only ever open Rumore for the flagged ones, you are still getting most of the value. ### Does Rumore hide or filter bad reviews? No. Nothing is hidden, suppressed or filtered anywhere in the product. A negative review is pushed up your list rather than down it, because it is the one that needs you today. Removing a truthful negative review is not something any software can do, and a service promising it is selling something that does not exist. ## Related - [Review requests](https://www.rumore.ai/features/review-requests): A Review Request is the message asking a customer to leave a review. Rumore sends it automatically when an appointment ends, over WhatsApp, SMS or email, written in the customer's own language. Walk-in businesses use a printed QR poster instead. Every customer is asked, not only the ones you expect to be pleased. - [AI Employee](https://www.rumore.ai/features/ai-employee): The AI Employee is the part of Rumore that does the writing. It answers customers from your Location Profile, drafts review replies and social posts, and speaks whatever language it was written to in. Each capability has its own dial: some it handles alone, and the ones that carry consequences it drafts and leaves for you. - [Review management](https://www.rumore.ai/glossary/review-management): Review management is the routine of collecting reviews, reading them, and replying to them across every site where a business is listed. It covers the request that produces a review, the alert when one lands, the reply that answers it, and the reporting that shows whether rating and volume are moving. - [Star rating](https://www.rumore.ai/glossary/star-rating): A star rating is the one-to-five average a review platform shows for a business. It is the single most visible number a potential customer sees, and because most platforms weight recent reviews more heavily, it reflects the last few months more than the whole history. - [Online reputation management](https://www.rumore.ai/glossary/online-reputation-management): Online reputation management is the practice of monitoring, influencing and responding to what people find when they look a business up. For a local business that means reviews, star ratings, business listings and public replies across Google, Trustpilot, Yelp, Tripadvisor and the sites specific to its trade. --- Canonical page: https://www.rumore.ai/features/review-management Site index: https://www.rumore.ai/sitemap.xml · Agent guide: https://www.rumore.ai/llms.txt · When to use Rumore: https://www.rumore.ai/agents.md