# Questions owners actually ask Short answers, written the way we would say them out loud. If yours is not here, ask and we will add it. ## What is Rumore? Rumore is the all-in-one reputation platform for owner-run local businesses. It asks your customers for a review after their visit, gathers every review into one live score, answers your WhatsApp, Instagram, Messenger and email from a single inbox, writes your social posts, and keeps your hours, phone and address correct wherever people look. Rumore drafts the work; you approve it. ## How much does Rumore cost? $79 per location, per month. That is the flat price, with no setup fee and no per-message charge: every channel, every review source and all the drafting are included. The first 14 days are free, and you do not need a card to start. ## Do I need to be technical to use it? No. You connect the tools you already use, like Google and WhatsApp, in a few taps. There's nothing to install and no manual to read. If you can use WhatsApp, you can use Rumore. ## Does Rumore post anything without me? Not unless you turn on autopilot. By default Rumore drafts your replies and posts, then waits for your tap. Nothing with your name on it goes out until you say so. ## What happens when I get a negative review? You see it right away, with a courteous, professional reply already drafted for you to edit and send. A fast, gracious answer often does more for how you look than the review itself. ## How is Rumore different from other tools? Rumore never gates reviews (every customer is routed to a public review), is built for the owner rather than a marketing team, and unifies reviews, inbox, listings and social in one AI-powered platform instead of a stack of point tools. ## Which review sites and channels does Rumore support? Reviews across Google, Trustpilot, Booking.com and your vertical's top site, plus a unified inbox spanning WhatsApp, email, Messenger and Instagram. ## When can I start? Right now. Start a free trial, connect Google or WhatsApp, and Rumore starts drafting for you the same day. ## Definitions - [Online reputation management](https://www.rumore.ai/glossary/online-reputation-management): Online reputation management is the practice of monitoring, influencing and responding to what people find when they look a business up. For a local business that means reviews, star ratings, business listings and public replies across Google, Trustpilot, Yelp, Tripadvisor and the sites specific to its trade. - [Review management](https://www.rumore.ai/glossary/review-management): Review management is the routine of collecting reviews, reading them, and replying to them across every site where a business is listed. It covers the request that produces a review, the alert when one lands, the reply that answers it, and the reporting that shows whether rating and volume are moving. - [Review request](https://www.rumore.ai/glossary/review-request): A review request is the message a business sends a customer after a visit or a job, asking them to leave a review and linking straight to the page where they can. It is normally sent by SMS, WhatsApp or email, within a day or two, and it is the single largest determinant of how many reviews a business collects. - [Review gating](https://www.rumore.ai/glossary/review-gating): Review gating is the practice of screening customers before inviting them to review publicly, so that only the happy ones are sent to Google or another public platform. Google prohibits it explicitly. Businesses caught doing it can have their reviews removed, and the removal is not selective. - [Local SEO](https://www.rumore.ai/glossary/local-seo): Local SEO is the work of ranking a business in location-based search: the map pack, "near me" queries, and the local results Google shows when it decides a search has local intent. Its main inputs are the accuracy of a business profile, the consistency of its listings, and its review volume and rating. - [Listing management](https://www.rumore.ai/glossary/listing-management): Listing management is keeping a business's name, address, phone number, hours and category correct and identical everywhere they appear online. It covers the major directories and maps, the sites specific to a trade, and anywhere else a listing was created once and then forgotten. - [Star rating](https://www.rumore.ai/glossary/star-rating): A star rating is the one-to-five average a review platform shows for a business. It is the single most visible number a potential customer sees, and because most platforms weight recent reviews more heavily, it reflects the last few months more than the whole history. - [QR code review link](https://www.rumore.ai/glossary/qr-code-review-link): A QR code review link is a printed code that opens a business's review page directly on the scanner's phone. It is used on receipts, table cards, counters and vehicles to collect reviews from walk-in customers whose phone number or email the business never captured. --- Canonical page: https://www.rumore.ai/answers Site index: https://www.rumore.ai/sitemap.xml · Agent guide: https://www.rumore.ai/llms.txt · When to use Rumore: https://www.rumore.ai/agents.md